Terms and Conditions
These terms and conditions are valid for shopping in the internet shop Lenka Srsnova (www.lenkasrsnova.com). They further define and explain seller (LS.) and buyer (customer) rights and responsibilities.
Atelier LS. s. r. o.
Mgr. art. Lenka Sršňová
821 08 Bratislava
IČO – 47443651
DIČ – 2023905158
Purchasing the goods on this website the buyer agrees with these terms and conditions, which apply to all relations between the seller and the buyer when concluding a lease contract and also for potential complaints on goods.
All orders placed on www.lenkasrsnova.com are obligatory for both sides. By placing an order online to purchase a product the buyer confirms that they have read and agreed with these terms and claim conditions. The seller confirms the acceptance of the order by sending e-mail confirming receipt. The seller reserves the right not to accept an order from the buyer, who did not receive or did not pay for the goods in the past. The order may be cancelled by the buyer via e-mail anytime before they receive the confirmation of their order from the seller. The buyer is responsible for the damage which is caused by the incorrect use of the internet shop.
The seller reserves the right to cancel an order when:
• the contact details are not properly completed by the buyer
• the required goods is not available for a longer period
Price of goods
The price is listed with individual items. All prices are final. Shipping price is added to the price of goods according to the chosen method of shipment.
Payment and delivery options
1. Bank transfer on our accost and the delivery by Slovak Post (only SK) without insurance – 10 €
2. Bank transfer on our account and the delivery – EU countries – 30 €
3. Bank transfer on our account and the delivery – Czech Republic – 15 €
4. Personal collection of goods at Továrenská 14, 81109 Bratislava, Slovakia
SWIFT: Swift GIBA SK BX
The seller is obliged to deliver the goods within the shortest period possible, depending on its availability in store. Delivery time may be from 14 days to 4 weeks. The buyer is obliged to pay the full price for the goods, postage included. The buyer takes the possession of goods on the day of full payment. The seller is not responsible for the delayed delivery caused by the postal service.
The seller is not responsible for the impossibility of delivering the goods caused by force mayor or when the ordered goods are not available. The order can be cancelled within 24 hours after the reception of the information e-mail.
Cancellation and returns
In accordance with the law on consumer protection is the buyer entitled to defeat a contract within 14 days from the date of delivery. The buyer can back out of the contract in writing, by e-mail. The number of order and the date of purchase must be included. However, it is essential that the buyer returns the goods: complete and unused in the original packing together with the purchase receipt. The returns of goods are at the buyer’s expense. We recommend insuring the parcel. No cash on delivery is accepted when returning the goods. When all of the above conditions are satisfied the seller is obliged to send back the money for goods on buyer’s account within 14 days from the acceptance of the returned goods.
All changes of these general terms will be done in the written form only and will be published on the seller’s website by the day they come into force at the latest.
These terms and conditions came into effect on 1st March 2016.